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+34 965 83 17 62


info@estimarhotels.com

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General conditions

CONDITIONS OF RESERVATIONS:

A maximum of 4 rooms can be booked by the same owner or payer. ESTIMAR Hotels reserves the right to cancel, with prior notice, if this maximum is exceeded. ESTIMAR Hotels works with dynamic rates, so, according to criteria, prices may vary, respecting the reservations already confirmed by the chain.

ESTIMAR Hotels reserves the full right to modify the timetables for the use and enjoyment of the different facilities of the establishment for operational or production reasons without prejudice to the same.

In order to verify the chosen payment card provided by the customer, the payment gateway will carry out a verification process by making a charge of 0.05€ to the card, which will be refunded within a period of 7 days to the same account.

In the case that the information corresponding to the customer’s bank card is incorrect, we’ll try to get in touch with the client. If we are unable to obtain the correct payment information within a period of 24 hours, we’ll proceed to cancel the booking without prejudice to any fees that may be incurred. The bookings made are under the protection of the provisions of DECREE 10/2021,

of the Regulations governing tourist accommodation in the Valencian Community (you can consult it at: https://dogv.gva.es/portal/ficha_disposicion_pc.jsp?sig=001092/2021&L=1), with the exception of that which has been accepted in this document, in accordance with the stipulated agreement to the reduction of any cancellation fees incurred. Cancellation will incur the following fees.

 

BOARDS:

  • Bookings for full board include lunch on the first day and breakfast on the last day; if on the day of arrival the customer does not take lunch, it is necessary to inform the hotel at the number 96 583 17 62, 24 hours prior to arrival, in order to change this service.
  • Half board bookings include Breakfast and Dinner or Breakfast and Lunch (depending on your contracted booking). You can change the service from dinner to lunch or lunch to dinner, always subject to availability, with 24 hours notice or upon arrival at Reception.
  • The restaurant offers buffet for breakfast and buffet or menu for lunch and/or dinner (depending on the season).

Drinks are not included in Half Board and Full Board.

  • Breakfast: Buffet
  • Half Board and Full Board: Buffet, Mixed Buffet* or Menu (depending on season and occupancy).

ESTIMAR Marina Farnals

  • Breakfast: Mixed Buffet*
  • Half Boad or Full Board Services will be offered à la carte, with the option of partial buffet starter selections, subject to the hotel’s discretion.

ESTIMAR Valencia

  • Breakfast: a la Carte. In addition, there will be a selection of hot and cold dishes on display in Buffet format.

 

*The Mixed Buffet consists of a selection of starters on display, main courses and desserts a la carte.

DINE OUT SERVICE:

Establishments: SOLYMAR Gran Hotel, ESTIMAR Calpe Apartments & ESTIMAR Calpe Suitopia.

Guests who book half board or full board and whose rate is included in the “Dine Out” programme will have the possibility to change either the lunch or dinner services for a set menu without drinks in a restaurant in Calpe.

Reception will inform you of the list of available restaurants upon arrival. Restaurant reservations are subject to availability.

The Dine Out service is not available for children under 12 years of age, who must pay the price of lunch/dinner at the restaurant. Maximum of 3 rooms per booking reference.

Please check with the hotel if your booking reference has a larger number of rooms. Member establishments: SOLYMAR Gran Hotel, ESTIMAR Calpe Apartments & ESTIMAR Calpe Suitopia.

 

SOLYMAR Gran Hotel

For bookings of the Wellness Getaway which includes a Thermal Circuit it is compulsory to book it in advance at Spa Edén on the number 96 583 51 40.

For bookings of Gastronomic Getaway that includes a Thermal Circuit it is compulsory to book it in advance at Spa Edén on 96 583 51 40. And, a Lunch at ABISS Restaurante GastroBarra, on 965 83 17 62.

Bookings for the Vineyard Experience, which includes a visit to the Montesanco Winery, must be made in advance with the Montesanco Winery by calling 962 121 626. Transport to the winery is not included.

For bookings that include massages at the Eden Spa, please book in advance on 96 583 51 40.

ESTIMAR Calpe Suitopia

For bookings of the Wellness Getaway which includes a Marine Circuit in Thalassian Suitopía Spa, it is compulsory to book it in advance at the number 865751114. The Thalassian Spa is not available for children under 4 years of age.

For reservations of the Gastronomic Getaway that includes a Marine Circuit in Thalassian Suitopía Spa, it is necessary to book it in advance at the number 865751114. Children under 4 years old are not allowed access to the Thalassian Spa. And lunch at ABISS Restaurante, on 965 83 17 62.

For reservations including massages at the Thalassian Suitopia Spa, it is necessary to book in advance on 865 751 114.

The use of the kitchen has a supplement. The cleaning service of the kitchen is not included, independently of the meal option chosen.

Suitopia Apartment Concept: Reservations of “Suitopía in Apartment Concept” and “Suitopía Sea View in Apartment Concept” don’t include the cleaning of the room. It is a special price as an Apartment with Kitchen with a minimum stay . Once a week towels and sheets will be delivered to change them by the guest.

ESTIMAR Calpe Apartments

The daily cleaning service of the apartment is not included.

Check In to the Apartments is at 18:00h and Check Out at 10:00h.

30% of the total amount of the booking will be charged at any time after the booking has been made as a guarantee.

ESTIMAR Marina Farnals

Please note that the hotel does NOT provide children’s entertainment or play areas.

PAGO A LA LLEGADA AL HOTEL:

A la llegada al Hotel, tras la presentación de la factura, deberá abonar el importe de la misma. El importe del pago de su reserva se realizará el día de llegada en el hotel, durante el check-in. En caso de que desee abrir crédito para cargar extras, deberá dejar un depósito a la llegada en su cuenta a partir de 50€ que puede ir aumentando en múltiplos de 50€. A su llegada al hotel el departamento de Recepción le ampliarán la información sobre la política de crédito.

Los datos de la tarjeta bancaria son para garantizar su reserva a no ser que sea notificado de lo contrario. PAYMENT UPON ARRIVAL AT THE HOTEL: On arrival at the hotel, upon presentation of the invoice, you will be asked to pay the amount of the invoice. Payment for your reservation will be made on the day of arrival at the hotel, during check-in. If you wish to open credit to charge extras, you must leave a deposit on arrival in your account starting from 50€ which can be increased in multiples of 50€. Upon arrival at the hotel, the reception department will provide you with further information about the credit policy. The credit card inofrmation is tu guarantee your reservation. You will pay the amount of the stay at the hotel. In accordance with art. 18 of Law 11/2021, of 9th July, cash payments may not exceed 999€ following measures to prevent and combat tax fraud, transposing from the EU Directive 2016/1164 of 12 October 2016. The only exception is if the payer is a natural person (not a legal entity) and has a tax residence outside of Spain (a situation that must be proven). In this case, the amount can be up to the value of 10.000€. We accept payments with the following credit cards: VISA, 4B, MasterCard and Maestro. We do not accept American Express card payments.

CLUB PREMIUM:

To get the discounts the consumptions should be charge in the room bill. You can start to enjoy the advantages from the second stay with us when you receive the current form.

The Premium Card has not expiry date, CONSTRUCCIONES Y PROMOCIONES SOLYMAR S.L.U and TRADIA HOTEL S.L.U. retain the right to cancel or modification the advantages and conditions.

 

BONO VIAJE:

Toda la información y condiciones generales referente a Bono Viaje puede encontrarlo aquí:

SOLYMAR Gran Hotel

ESTIMAR Calpe Suitopia

GVA se reserva el derecho a validar la concesión de la ayuda con un plazo de mínimo 5 días antes del día de la llegada. Si el día de la llegada, GVA no ha concedido la ayuda, el cliente ha de abonar el total de la reserva.

 

CANCELLATION POLICY:

ESTIMAR Calpe Apartments

  • Reservations cancelled 16 days before arrival at the hotel: no charge.
  • Reservations cancelled between 15 and 7 days before arrival: 3 night’s charge.
  • Reservations cancelled between 6 and 1 day before arrival: 5 night’s charge.
  • No show: 7 nights’s charge.

SOLYMAR Gran Hotel

  • Reservations cancelled 6 days before arrival at the hotel: no charge.
  • Reservations cancelled between 5 and 2 days before arrival: 1 night’s charge.
  • Reservations cancelled 1 day before arrival: 2 night’s charge.
  • No show: 3 nights’ charge.

ESTIMAR Calpe Suitopia

  • Reservations cancelled 6 days before arrival at the hotel: no charge.
  • Reservations cancelled between 5 and 2 days before arrival: 1 night’s charge.
  • Reservations cancelled 1 day before arrival: 2 night’s charge.
  • No show: 3 nights’ charge.

ESTIMAR Valencia

FLEXIBLE rate (modifiable):

  • Payment at the Hotel.
  • Dates may be modified subject to changes in rates and availability of the Hotel.
  • Free cancellation up to 1 day before the arrival date.
  • The first night of the stay will be charged for cancellation outside this period or NO SHOW.

To cancel or modify your booking: – Call us on +34 965 83 17 62. – Send us an email with delivery notification to info@estimarhotels.com. This email is sufficient for cancellation if it has been received in due time and form.

  • NON-REFUNDABLE rate: – Prepayment in full at the time of booking.
  • No refunds given in the case of cancellation or modification.

ESTIMAR Marina Farnals

  • Reservations cancelled 6 days before arrival at the hotel: no charge.
  • Reservations cancelled between 5 and 2 days before arrival: 1 night’s charge.
  • Reservations cancelled 1 day before arrival: 2 night’s charge.
  • No show: cost of 3 nights charged.

To cancel or modify your booking:

  • Call us on +34 965 83 17 62.
  • Send us an email with delivery notification to info@estimarhotels.com info@estimarhotels.com. This email is sufficient for cancellation if it has been received in due time and form.

 

INFORMATION ABOUT PRICES:

ESTIMAR Hotels works with dynamic prices that it applies at its own discretion based on demand and occupancy, meaning prices for the same stay may vary depending on when you book, with the most common increase in price being the closer you are to the planned check-in date.

Free Nights and/or Early Bookings offers:

The final price indicated by the operator or provided through the website includes the following, if applicable:

  • Offer free nights, 7 for 6 and/or 14 for 12 and/or 21 for 18 (Except for stays between 1st and 23rd August)
  • Early booking discounts of 10% for stays of 4 nights or more, or 5% for stays from 1 to 31 August. This does not accumulate to free nights.

Reducing the number of nights of a confirmed booking will affect the daily price as these offers are only applicable to the original number of nights. As a result, the price per night enjoyed will increase.

PRICE IGULATIONS:

Best price guaranteed protection will be applied to the general prices of sale, not to eventual agreements between companies thanks to special conditions between groups outside the hotel chain.

“If you find your booking at a cheaper price than on our direct website, we will match the price of the booking and apply an additional 5% discount. To check this, please contact the Reservations Department at 965831762 or email info@estimarhotels.com info@estimarhotels.com and send us the link to the website of the offer, where it must still be valid (online) and available in order to be able to match the price”.

ESTIMAR Calpe Suitopia

In the booking process, you must note and/or provide the age children will be when they arrive at the hotel. Otherwise, when their actual age is applied on arrival, the price of the booking will be affected.

For pricing, 0 to 1 year olds are considered babies.

  • Baby Discounts: Free

For pricing, 2 to 11 year olds are considered children.

  • Children Discounts* (sharing a room with 2 adults):
    • 1st Child: 50% Discount
    • 2nd Child: Free
    • 3rd Child: 50% Discount
    • Other possible offers affecting children under 12. These offers can be combined with one of the two previous offers: free nights or early booking.

For pricing, anyone over the age of 12 is considered an adult.

  • Adult Discounts* (sharing a room with 2 other adults) will be applied as follows:
  • 3rdand 4th Adult: 30% Discount

SOLYMAR Gran Hotel

  • The hotel does not have any specific facilities or services adapted for children under 16 years of age.
  • Adult Discounts* (sharing a room with 2 other adults):
  • 3rd, 4th and 5th Adult: 30% Discount

ESTIMAR Calpe Apartments

  • Apartamentos del Mar does not have any specific facilities or services adapted for children under 16 years of age.

*Discounts are applied to the final adult price.

If you travel with your vehicle, the hotel offers you the possibility of parking a few minutes in front of the Hotels main entrance, in an authorised area, in order to make it easier to unload your luggage. We also inform you that we have an agreement for our clients with the parking area situated within the same building with direct access to the hotel reception. If you use this service, please do not forget to present your ticket at the reception desk before collecting your vehicle from the parking, in order to have it stamped.

If due to technical issues or malfunction, our website displays mistaken, incorrect prices or any erroneous information, the hotel reserves the right to not confirm the booking and notify the guest within less than 96 hours.